IT News - Technology

A Business Leader's Guide To Call Center Technology
Enterprise World, July 20th, 2022
One of the challenges of a startup business or an already bustling enterprise is maintaining its visibility and responsiveness to leads and prospective customers. This can be challenging for small businesses because they have limited staff to take and make calls for their business.

Yet this can also be challenging for large enterprises who need a cost-effective and cost-efficient way to take in all calls and inquiries for their products and services. After all, each inquiry is a potential buyer or customer. Virtual phone systems can plug this need. You may consider Call Cowboy and other similar systems to provide the hotline for your inbound operations. They can also provide the hub for any outbound telemarketing campaigns.

Continue reading for a brief business leader's guide on the potential of call center technology to help scale up their business operations.


There is so much technology emerging, from the metaverse to AI to gene editing, that it can be overwhelming. Yet the CTO who fails to keep an eye on what's around the corner could find their business disrupted - or even kaput

Timothy Adler writes in InformationAge, "When the then head of IT at US VHS rental chain Blockbuster first read about an experimental video-on-demand technology being trialled in London at the beginning of the 1990s, did it cross their mind that this would eventually destroy their business?

Or if the CEO of monolithic US bookstore chain Borders first read about an upstart online bookseller called Amazon getting going in 1994, could they have foreseen themselves going bankrupt 17 years later?..."


TechRepublic contributing writers ranked the best tech in multiple categories, including VPNs, password managers, and headsets, as well as AI/ML companies.

Connor R. Smith writes in TechRepublic, "We asked some of TechRepublic's contributing writers to offer their expertise on software, networking solutions and hardware. They weighed in on the usefulness and standout features of some of the best technology for remote work, cybersecurity, collaboration and DaaS; in addition, Matt Asay compiled a list of the most innovative artificial intelligence and machine learning companies. The following tech products and companies were deemed the best of its category..."

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